Register now and discover the number one mistake retailers make – and how to avoid it!

With the holiday season on the horizon, early numbers from Amazon Prime days boast record sales – but those sales still fell short of predictions. And in recent months, retail growth has not surpassed inflation, leaving actual sales flat, if not negative.

In addition to this, according to Forrester’s US 2023 CX Index report, the quality of customer experience presented by US brands declined for an unprecedented second year in a row. Only 6% of brands saw a significant increase in 2023 – that’s a 4% drop from 2022!

Key highlights:

• Striking a balance between AI and manual intervention
• How to use AI technology to operationalize your business to create better customer experiences
• Why eCommerce retailers must blend their omnichannel experiences with personalization to deliver true value to their customers
• Why modern retailers are switching from rule-based to revenue-generating merchandising
• Ways to secure a predictable revenue stream to future proof your business

Meet the Speakers:

• Brendan Witcher, VP, Principal Analyst, Forrester
• Arv Natarajan, Director of Product, GroupBy Inc.
• Moderator: Kole McRae, Business Intelligence Manager, GroupBy Inc